Shipping Most items ship within 2 or 3 business days of receiving your order. We carefully inspect every order for quantity and quality before shipping and ship by both USPS and UPS. Please inspect your order and call us within 7 days to report any damage or problems. In-store pickups If you are local or visiting Athens you may call us for an in-store pick-up and you will not be charged for shipping. Please call (706) 549-6229 or (800) 344-0655 for in-store pick-up – be sure to indicate which store you would like to pick-up at. Returns We 100% guarantee that our products will meet or exceed your expectations or you may return them for a refund. If for any reason, you are not completely satisfied with your order, return it within 10 days for a full refund, replacement or exchange. Returns must have tags intact and not be worn or washed. No returns or exchanges on Special Order items or customized items. Please note that Athens Art and Frame will only refund shipping if your return was a result of our error.